Returns & Exchanges
At Neurogum India, we strive to ensure your fashion experience is seamless, offering a 14-day hassle-free return and exchange policy for all unworn and tagged items. If your purchase doesn't meet your expectations, we are committed to making it right with a quick and transparent process.
Initiate Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Quality Inspection
Ensure the apparel is in its original condition with all Neurogum tags attached; our team will review your request within 24-48 hours.
Package & Pickup
Securely pack the items in their original packaging and wait for our courier partner to arrive for a scheduled doorstep pickup.
Refund Processing
Once the item reaches our warehouse and passes quality control, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing